Mandura Returns, Refunds, and Exchanges.
The Company will refund the purchase price of Product or exchange it pursuant to the following.
If the IBO (and/or his or her Customer who ordered directly from the Company) is not completely satisfied with the First Product Purchase, he or she may send to the Company the unused portion of the First Product Purchase within thirty (30) days of the original purchase date and the Company will refund 100% of the purchase price (less shipping and handling). First Product Purchase only includes single (1) bottle, double (2) bottle, single (1) case and double (2) case orders. If the First Product Purchase is returned after the thirty (30) day period and it meets the guidelines set forth in section 3 then the Company will refund the purchase price of returned Products, less shipping costs and a restocking fee as follows:
1 bottle orders have a 20% restocking fee;
2 bottle orders have a 15% restocking fee;
All other bottle orders have a 10% restocking fee;
For bottle orders other than the First Product Purchase, the Company will refund the purchase price of returned Products, less shipping costs and a restocking fee as follows:
1 bottle orders have a 20% restocking fee;
2 bottle orders have a 15% restocking fee;
All other bottle orders have a 10% restocking fee;
Custom marketing and merchandising materials are non refundable. For all other marketing and merchandising materials the Company will refund the purchase price of returned products, less shipping costs and a 10% restocking fee. Refunds of marketing and merchandising materials are subject to the request for a refund being made within thirty (30) days of purchase.
An IBO requesting a refund (and his or her Customer who ordered directly from the Company) must contact the Company’s Customer Service department to obtain a return merchandise authorization (RMA) number from the Company. Product returned to the Company must have an RMA number written on the outside of the shipping carton and any Product without an RMA number will not qualify for a refund and will be returned to the IBO at the IBO’s expense. Upon receipt of the returned Product, the return will be noted by the Company and a refund will be issued to the IBO within thirty (30) days. Refund payment methods are limited to the original form of payment, or if not available, by check in US dollars or such other form as the Company may choose. No refunds will be issued after ninety (90) days from the purchase date. All refunds are subject to:
The request for a refund being made within ninety (90) days of purchase or (30) days of purchase for marketing and merchandising material;
The Product being returned in a marketable condition (unopened, unaltered and resalable) as determined by the Company;
The Product being sent through a form of delivery that can be traced (e.g., UPS) and received within seven (14) days of contacting the Company.
Exceptions to the refund policies may be extended by the Company in instances in which IBO misconduct, misrepresentation, or other extenuating circumstances may require. Previously paid Commissions or Ranks may be reversed and/or adjusted as a result of the exceptions and at the sole discretion of the Company.
Customer may return Product to the IBO who is then responsible for processing an exchange with the Company or issuing a refund to the Customer. The IBO shall honor his or her Customer’s timely request even if it is made after any cooling off period required by law has expired. A request is timely if made within ninety (90) days after the date of sale to the Customer.
Any Commissions paid to the IBO and his or her Upline for the Product returned by the IBO or Customer may be debited from the respective Upline IBO’s account or withheld from present or future Commission payments. A IBO agrees that he or she will not rely on existing Downline Organization Volume at the close of a Commissions period, as returns may cause changes to his or her Title, Rank and/or Commissions payout.
All shipping or courier costs for the return of Product will be borne solely by the IBO unless otherwise prohibited by law. Any damage or loss that occurs to returned Product during shipping will be the responsibility of the IBO. Should the Product arrive at the Company damaged (thereby rendering it non-resalable), the Company will reject the shipment. Partial Product returns will not be accepted or refunded in accordance with the Company’s standard return policies.
The Company will exchange Product if the Product is damaged in shipment, incorrectly sent due to a Company error, or of substandard quality. However, when an exchange is not feasible, the Company will refund the amount of the returned Product. If Product is damaged or defective, a IBO should contact the Company within ten (10) days of receipt of the order. The Company will issue a call tag for the Product and immediately send a replacement order. The Company will inspect the Product upon receipt.
